Agreement
to Arbitrate Enforced in the Face of Substantive
and
Procedural Unconscionability Challenges
The Kentucky Court of Appeals
has determined that an agreement to arbitrate set forth in a two-page (front
and page) college admission form would be enforced, rejecting challenges that
the agreement is substantially and procedurally unconscionable. Daymar
Colleges Group, LLC v. Dixon, 2012 WL 4335393 (Ky. App. Sept. 21, 2012)
(Not To Be Published).
A number of students of Daymar
Colleges sued, asserting that false and misleading statements had been made
regarding the transferability of credits earned at Daymar institutions and the
availability of jobs in the various fields of study subsequent to
graduation. In response, Daymar sought
to refer the matters to arbitration pursuant the arbitration clause set forth
on the backside of the admissions application document, it providing:
Any dispute … arising out of or
related to my enrollment at the College, this Agreement, or the breach
therefore, shall be resolved by arbitration in the city in which the campus I
attend is located in accordance with the commercial rules of the American
Arbitration Association then in effect, and judgment upon the award rendered by
the arbitrator may be entered in any court of competent jurisdiction.
The same paragraph of the agreement
provided:
All determinations as to the scope
or enforceability of this arbitration provision shall be determined by the
arbitrator and not by a court.
This agreement to arbitrate was
set forth on the reverse side of a one-page document; each student signed the
front of the document under a provision providing:
This Agreement and any applicable
amendments which are incorporated herein by reference are the full and complete
agreement between me and the College. By
signing this Agreement, I confirm that no oral representations or guarantees
about enrollment, academics, financial aid or career employment prospects have
been made to me, and that I will not rely on any oral statements in deciding to
sign this Agreement.
The agreement
went on to provide that:
I have read both pages of this Student
Enrollment Agreement before I signed it, and I received a copy of it after I
signed it.
Each student affixed their
initials next to this particular sentence of the enrollment agreement.
Substantively, the document
went on to provide that the students would be responsible for one-half of the
cost of the arbitration, including the fees of the individual arbitrators, and
that any student bringing an action against Daymar must pay their own attorney
fees.
The trial court refused to give
effect to the provision that the arbitrator, not the court, would determine the
scope and enforceability of the agreement to arbitrate, finding it
unconscionable “to require the Students to pay an arbitrator’s fees to
determine the enforceability of the arbitration provision.” 2012 WL 4335393, *3. In addition, the trial court found that the
arbitration agreement “was unconscionable [as it required] the students to pay
part of the cost of arbitration when many had an income at or below the
national poverty threshold.” Id.
In furtherance of a determination of unconscionability, it was noted that “the signed arbitration agreements were
imposed as a condition of enrollment and were non-negotiable.” Id.
Daymar appealed this
determination to the Court of Appeals.
Delegation to the Arbitrator to Determine the
Scope/Enforceability of the Arbitration Agreement
The question as to whether the
delegation to the arbiter the question of the scope of the arbitration
agreement as well as its ultimate enforcement would be played out against the
directions of the United States Supreme Court in AT&T Technologies, Inc. v. Communications Workers, 475 U.S.
643, 649 (1986), wherein it stated that “Unless the parties clearly and
unmistakably provide otherwise, the question of whether the parties agree to
arbitrate is to be decided by the court, not the arbitrator,” which language
had been referenced Rent-A-Center v.
Jackson, 130 S.Ct. 2772, 2778 (2010).
Ultimately distinguishing the facts from the Rent-A-Center decision, the Court of Appeals determined that the
delegation to the arbitrator was ineffective.
The opinion, however, is ambiguous as to the basis for holding the
delegation clause invalid, especially as it noted in footnote 16 of the opinion
that the language of the delegation provision in the Rent-A-Center decision and that at issue in this case were without
“significant” difference.
Procedural Unconscionability
As to the general topic of unconscionability, and largely dictating the ultimate outcome of the
case, the court wrote:
The law is clear that a written
agreement, duly executed by the party to be held, who had opportunity to read
it, will be enforced according to its terms.
Conseco Finance Servicing Co. v.
Wilder, 47 S.W.3d 335, 334 (Ky. App. 2001).
While the doctrine of unconscionability
does provide a narrow exception to that rule, we find nothing unconscionability
about the form of the agreement in this instance. 2012 WL 4335393, *9.
Focusing on the question of
procedural unconscionability, the court noted that relevant factors include
whether the contract’s terms are conspicuous and comprehensible, whether those
terms are of themselves oppressive, and whether the parties seeking to avoid
the contract had a meaningful choice about whether to sign it. Curiously, the court found “we do not find
that these circumstances were present in this instance,” notwithstanding that
the factors identified above included the affirmative “whether the contract’s
terms are conspicuous and comprehensible.”
Further, the court noted the prior law that, even where the contract is
one of adhesion, the arbitration provision therein is not per se unconscionability.
Rather, “‘The fact that the clause appeared on the back of a preprinted
form did not render it procedurally unconscionability’,” citing Conseco, 47 S.W.3d at 342-43.
Substantive Unconscionability
The trial court, in
determining that the arbitration agreement was procedurally unconscionability,
employed a cost prohibitive analysis, finding that the imposition of the cost
of arbitration upon the students was unfairly burdensome. The Court of Appeals rejected that path of
analysis, holding:
[W]e must disagree
with the conclusion of the court below that it would be unconscionable for Students to be required to pay fees which they could
incur in arbitration including discovery and expert fees. In review of the law of this Commonwealth
reveals that no Kentucky court has held that expert [and] discovery costs
incurred during the course of arbitration can render an arbitration provision
unenforceable. Regardless, these are
expenses that would be incurred by the Students regardless of whether they
proceeded against Daymar through arbitration or in court.
Ultimately, were we
to uphold the cost prohibitiveness analysis of the court below, a very large
portion of the citizenry of this Commonwealth would be able to avoid a
contractual commitment to arbitrate merely by showing the court that they made
less than a certain salary. Quite
simply, the law of this Commonwealth does not support the conclusion that the
costs of arbitration can render an arbitration provision unenforceable. Having so found, we are compelled to
reverse. 2012 WL 4335393, *10.
Vis-Ã -Vis Schnurle
It bears noting
(and it is curious) that this court’s assessment of the issues of procedural
and substantive unconscionability did not
cite the analysis employed in Schnurle v.
Insight Communications Co., L.P., __ S.W.3d __, 2012 WL 39631378 (Ky. Aug.
23, 2012).